Casebridge

Online forms and the casework behind them

Your staff build the forms residents fill in, set the stages each application goes through, and work the resulting Cases, all in Casebridge. Setting up or changing a service needs no developer.

Contact us How it works
  • Hosted in the UK
  • Two-factor or Microsoft sign-in for all staff
  • Form changes approved before they go live
Form builder
The Casebridge form builder open on a “Make a complaint” form. Its first page asks which service the complaint is about: Waste and recycling, Highways, Parking, Council Tax, or Other. Below it are a Council Tax page that stops the form and a “What happened?” page.

How it works

The form, the Case it creates, and what the Case delivers are set up in one place.

  1. 01

    Build

    Your admins set up the form’s pages, questions, and the rules between them.

  2. 02

    Publish

    The change is approved, then put live.

  3. 03

    Apply

    Residents answer, upload evidence, and pay. Addresses and vehicles are looked up as they go.

  4. 04

    Manage

    Each application arrives as a Case at its first stage, ready to assign.

  5. 05

    Deliver

    The Case issues the licence or badge, messages the applicant, and sends its data on.

What it does

Your own admins set up every service, and every published version of it is kept.

Each application becomes a Case

The answers and uploads arrive together under one reference, for your team to assign and work stage by stage.

Cases
The Casebridge Cases list: complaints listed by reference, each with its Case type, stage, when it was submitted, and when it’s due. Some are closed, some at Stage 2 review with a due date, and some at Stage 1 response sent. Filters above narrow the list by stage, to your own Cases, or to overdue ones.

Lists and filters

Filter to your own Cases, the overdue ones, or a single stage. Find any Case by its reference.

Deadlines

Each stage can have a deadline in working days. When it passes, the Case can move on and be reassigned automatically.

Messages to applicants

Emails and texts go out through GOV.UK Notify when a Case arrives or moves stage, and staff can see whether each one was sent.

Works with

Talk to us

Tell us which service you have in mind, and we’ll show you how it would work in Casebridge.

Contact us